Privacy Policy

This Privacy Policy explains how Skyrix Technologies ("CatchHub", "we", "us") collects, uses, and protects personal data when you use the CatchHub app or website. We process personal data in accordance with Uganda's Data Protection and Privacy Act, 2019.

Account information: name, email and/or phone number, password, profile photo, and your selected role (consumer, fisherman/vendor, fishing company, equipment seller, or delivery agent).

Seller & verification information: shop details, business registration number, and — where applicable to verify your identity or eligibility to sell — a national ID number or supporting documents.

Transaction information: orders, wallet balance and history, and payment details processed through our payment partner Nexum (CatchHub does not itself store your mobile money PIN).

Location: delivery address and district, used to coordinate order fulfillment.

Communications: messages sent through in-app chat between buyers and sellers, and messages you send to our support team.

Device & usage data: push-notification tokens (if you enable notifications), app version, and basic usage logs for reliability and security.

We use your information to operate the marketplace: creating and securing your account, processing orders and payments, connecting buyers with sellers and delivery agents, sending order and account notifications, reviewing seller applications and listings, responding to support requests, and maintaining the safety and integrity of the platform.

We share information only as needed to run the marketplace:

• With the other party to a transaction (e.g. a seller sees a buyer's delivery address and name to fulfil an order).
• With Nexum, our mobile-money payment processor, to process payments and withdrawals.
• With telecom providers, to send OTP and SMS notifications.
• With law enforcement or regulators where required by Ugandan law.

We do not sell your personal data to third parties.

We use reasonable technical and organizational measures — including encrypted connections (HTTPS) and access controls on administrative systems — to protect your data. No method of transmission or storage is completely secure, and we continue to improve these protections as the platform grows.

We retain account and transaction data for as long as your account is active and for a reasonable period afterward, as needed for legal, tax, dispute-resolution, and fraud-prevention purposes. Deactivating your account stops it from being used to sign in or transact, but associated records may be retained as described above.

Under Uganda's Data Protection and Privacy Act, 2019, you have the right to access, correct, or request deletion of your personal data, and to object to certain uses of it. To exercise any of these rights, contact us at info.skyrixtechnologies@gmail.com and we will respond within a reasonable time. Some information may need to be retained where required by law (for example, transaction records).

CatchHub is not directed at children under 18, and we do not knowingly collect personal data from them. If you believe a child has created an account, contact us and we will take appropriate action.

CatchHub uses local storage on your device to keep you signed in and to remember preferences (such as dark mode), and — if you enable them — push-notification subscriptions to deliver order and account alerts. You can clear these at any time through your browser or device settings.

We may update this Privacy Policy from time to time. We will post the updated version here with a new "last updated" date, and will highlight material changes in the app.

Questions about this Privacy Policy or your data can be sent to info.skyrixtechnologies@gmail.com or via the Help Center.